We consider our clients time just as valuable as our time, if not more!
We also understand that the key to good energy in our shop is keeping up with a consistent, punctual time management process when grooming our clients fur babies. Therefor it is important for our clients to be on time to their appointments. When one of the pups comes in late it can throw the whole schedule for this particular groomer and the pets on his/her schedule behind. We like to take the time reserved for each pet in our care to complete our job with good energy, love, patience and quality.
As much as we try hard to accommodate even our clients that are late, in some circumstances we must limit the services performed on late dogs to prevent other pets from not receiving their designated time.
Due to more frequent late clients we have decided to enforce our late policy to try and prevent the delay our pets and pet parents may be experiencing.
Our late policy and procedure is as follows:
Our Cancellation/No Show policy and procedure is as follows:
New Client Deposit policy and procedures are as follows:
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